Shipping policy

SHIPPING POLICY

Last updated: 1 September 2026

Kingsign Acrylic supplies products from Australian stock and from our manufacturing and shipping facilities in Shanghai, China. Available delivery methods, costs and timeframes depend on the product, stock location, dimensions, weight, quantity, packing requirements and destination.

1. Australian Stock Products

Products currently held in Australia are generally prepared and delivered within approximately 7 days after payment and order confirmation.

Delivery times are estimates and may vary depending on the destination, courier availability, product size and order requirements.

2. Products Shipped from China

Products that are not currently held in Australian stock may be manufactured, prepared and shipped from Shanghai, China.

Delivery for these products generally requires approximately 40–50 days, including production, preparation and transportation. The estimated timeframe will be confirmed before the order is finalised.

3. Custom and Made-to-Order Products

Custom-manufactured, cut-to-size, fabricated and made-to-order products may require additional production time.

Lead times depend on the specifications, drawings, tolerances, material availability, manufacturing process, quantity, packing requirements and destination.

Production and delivery timeframes will be confirmed after the technical requirements and payment have been approved.

4. Shipping Charges

Shipping charges may be:

* Included in the displayed product price
* Displayed separately at checkout
* Calculated according to the delivery address
* Confirmed through a manually prepared freight quotation

Some smaller products may show free shipping because the delivery cost has already been included in the product price.

For Australian customers, delivery charges displayed at checkout include GST where applicable.

5. Oversized and Fragile Products

Full-size acrylic sheets, display cabinets, acrylic furniture, large tubes, pool panels, aquarium panels and other oversized or fragile products may require specialised packing and freight arrangements.

Automatic checkout rates may not be available for these products. Please contact us before ordering so that we can confirm access requirements, packing, freight method and delivery cost.

6. Order Processing

Order preparation, cutting, production or dispatch begins only after payment has been confirmed, unless otherwise agreed in writing.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

7. Tracking

Where online tracking is available, tracking information will be sent to the email address used for the order after dispatch. Customers may also receive notifications directly from the courier.

For freight services without online tracking, our team will provide delivery updates when available.

8. Delivery Address and Access

Customers must provide a complete and accurate delivery address, postcode, contact name and telephone number.

For large or commercial deliveries, please advise us of:

* Restricted vehicle access
* Residential or commercial site conditions
* Loading dock or forklift availability
* Crane or special unloading requirements
* Delivery appointments or time restrictions

Additional costs caused by an incorrect address, failed delivery attempt, restricted access or special unloading requirements may be charged where applicable.

9. Pickup

Pickup is available for eligible in-stock products by prior arrangement.

Pickup locations vary depending on the product. Full sheets, cut-to-size products, 200 × 300 mm products, 200 × 500 mm products and finished products may be stored at different warehouses.

Please contact us before purchasing or collecting an order. Do not visit any pickup location until the order, pickup address and collection time have been confirmed.

10. Delivery Inspection and Damage

Please inspect the packaging and goods as soon as reasonably possible after delivery.

If a product or package appears damaged:

* Take photographs before opening or moving the goods
* Photograph the external and internal packaging
* Photograph the delivery label
* Retain all packaging materials
* Contact Kingsign Acrylic promptly

We may require the goods and packaging to remain available for courier inspection.

Prompt notification assists with freight claims and does not limit any rights available under Australian Consumer Law.

11. Delivery Delays

Manufacturing and delivery timeframes are estimates. Delays may occur because of weather, customs clearance, port congestion, carrier schedules, industrial action, public holidays, supply interruptions or other circumstances outside our reasonable control.

We will provide updated information when reasonably available.

12. International Shipping

Kingsign Acrylic accepts orders from customers worldwide. International freight options depend on the product specifications, dimensions, weight, quantity, packing requirements and destination.

Unless expressly included in the quotation, customs duties, import taxes, destination handling charges, permits and local delivery costs are the customer’s responsibility.

13. Contact

For shipping, pickup or freight enquiries, please contact:

Kingsign Acrylic
Phone / WhatsApp: 0451 499 843
Email: [info@kingsignacrylic.com](mailto:info@kingsignacrylic.com)

Please provide the product name or link, specifications, quantity and delivery postcode or destination country.